Privacy Policy

About Us

Our website address is: https://nuovomundo.com.

1. Privacy Policy

At Rancho Nuovo Mundo, we value the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our website.

Information We Collect

We can collect:

  • Full name.
  • Email.
  • Phone number.
  • Country of residence.
  • Information needed to make reservations.
  • Comments or inquiries submitted via forms.
Use of Information

We use the information to:

  • Manage reservations.
  • Respond to inquiries.
  • Provide customer service.
  • Send information related to our services (only when the user authorizes it).
  • Improve the user experience on our website.
Data Protection

We implement reasonable security measures to protect personal information from unauthorized access.

Share information

We do not sell or market personal data.

We may only share information when:

  • If required by a competent authority.
  • It is necessary to process a service requested by the customer.
Cookies

Our site may use cookies to improve your browsing experience and collect usage statistics.

Users can disable cookies in their browser.

User Rights

The user may request:

  • Access to your data.
  • Correction.
  • Update.
  • Deletion of information when appropriate.

2. Cancellation and Refund Policy

At Rancho Nuovo Mundo, we understand that unexpected situations can arise.

Cancellations by the customer
  • More than 72 hours before the experience: reschedule at no cost or receive a 25% refund based on the payment method used (minus any bank fees, if applicable).
  • Between 24 and 72 hours: rescheduling subject to availability.
  • Less than 24 hours: No refund applies.
No-Show

If the visitor does not show up at the reserved date and time, the reservation will be forfeited and no refund will be issued.

Cancellations by Rancho Nuovo Mundo

If we need to cancel due to:

  • extreme weather conditions,
  • security risks,
  • emergencies,
  • force majeure,

The customer may choose from:

  • reimagine the experience,
  • receive credit toward a future visit,
  • or request a refund when applicable.

3. Disclaimer

Before participating in any of our activities, visitors acknowledge that:

The activities offered by Rancho Nuovo Mundo include interacting with animals, nature walks, horseback riding, tours of natural areas, and other outdoor experiences.

These activities involve inherent risks that cannot be completely eliminated.

The visitor hereby declares that:

  • participates voluntarily;
  • is in good physical condition;
  • will follow all instructions from the staff;
  • will report any relevant medical conditions.

Rancho Nuovo Mundo will not be liable for injuries caused by:

  • failure to follow instructions;
  • reckless behavior on the part of the visitor;
  • unpredictable behaviors typical of animals;
  • natural phenomena or acts of God.

Parents or legal guardians are responsible for any minors accompanying them.

4. Animal Welfare Policy

At Rancho Nuovo Mundo, we believe that animal welfare is a fundamental part of our mission.

All of our animals receive:

  • proper nutrition;
  • veterinary care when necessary;
  • spaces suited to their well-being;
  • enough rest;
  • respectful treatment.

We ask all our visitors:

  • Do not feed the animals without permission;
  • Do not hit, chase, or scare them;
  • Follow the staff's instructions;
  • Supervise children while they are interacting with animals.

We reserve the right to suspend any activity if the well-being of our animals is at risk.